Refund Policy

Last Updated: August 11, 2026

1. No Refunds for Subscription Periods

IndexPine subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). We do not offer refunds — full or partial — for any current or already-elapsed subscription period, including if you stop using the Service before the period ends.

2. Cancel Anytime

You can cancel your subscription at any time from your account's Billing settings, or via the Paddle customer portal linked there. Cancelling stops future billing — your access continues until the end of the subscription period you already paid for, and you will not be charged again after that.

3. Free Trial

New accounts start on a free trial (see our Terms of Service for current trial limits). No payment is collected during the trial, so there is nothing to refund until you choose to subscribe.

4. Billing Errors

If you believe you were charged in error — for example, a duplicate charge or a charge after you cancelled — contact us at indexpine-support@ferrowright.com and we will investigate and correct genuine billing mistakes.

5. Payment Processing

All payments are processed by Paddle.com Market Limited, our merchant of record. Paddle handles payment collection and is the seller of record for your subscription; this policy governs how IndexPine (operated by Ferrowright Engineering) applies refunds within that relationship.

6. Contact

Questions about this policy or your billing can be sent to indexpine-support@ferrowright.com, or via our Contact page.